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Occupation Receptionist
Discipline: Front Office
Level: Entry Level
 
Occupational standards :
General  
  Act Professionally
  Communicate Effectively
  Create hospitality feeling
  Maintain Safety And Security
Specific  
  Analyze Previous Night's Occupancy Report
  Complete Tasks During Shift
  End Shift
  Engage Services / Products
  Escort Guests
  Follow Procedures For Computer Security
  Follow Procedures To Secure Banks
  Follow Up Cash-only Accounts
  Handle Group Accounts
  Handle Group Reservations
  Handle Luggage
  Implement Emergency Procedures
  Know Features Of Property
  Maintain Security
  Maintain Work Stations
  Make Rate Changes
  Manage Files
  Manage Operations
  Monitor Activity Of Competition
  Monitor Operations
  Prepare Employees
  Process Advance Deposits
  Process Guest Arrivals
  Process Guest Departures
  Process Unused Reservations
  Protect Guests' Privacy
  Provide Employee Services
  Provide Hotel Services
  Provide Information
  Provide Parking Services
  Receive New Assignments
  Record Shift Activities
  Respond To Guests' Feedback / Requests
  Secure Keys
  Secure Parking Area
  Set Up Billing Accounts
  Set Up Tax Exempt Requests
  Show Rooms / Conduct Hotel Tour
  Solicit Guests' Feedback
  Start Shift
  Take Reservations
  Take Sales Calls
  Use Communication Tools
 
 
(click an Occupational Standard to open the Skills list page for that standard)