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Occupation
Receptionist
Discipline:
Front Office
Level:
Entry Level
Occupational standards :
General
Act Professionally
Communicate Effectively
Create hospitality feeling
Maintain Safety And Security
Specific
Analyze Previous Night's Occupancy Report
Complete Tasks During Shift
End Shift
Engage Services / Products
Escort Guests
Follow Procedures For Computer Security
Follow Procedures To Secure Banks
Follow Up Cash-only Accounts
Handle Group Accounts
Handle Group Reservations
Handle Luggage
Implement Emergency Procedures
Know Features Of Property
Maintain Security
Maintain Work Stations
Make Rate Changes
Manage Files
Manage Operations
Monitor Activity Of Competition
Monitor Operations
Prepare Employees
Process Advance Deposits
Process Guest Arrivals
Process Guest Departures
Process Unused Reservations
Protect Guests' Privacy
Provide Employee Services
Provide Hotel Services
Provide Information
Provide Parking Services
Receive New Assignments
Record Shift Activities
Respond To Guests' Feedback / Requests
Secure Keys
Secure Parking Area
Set Up Billing Accounts
Set Up Tax Exempt Requests
Show Rooms / Conduct Hotel Tour
Solicit Guests' Feedback
Start Shift
Take Reservations
Take Sales Calls
Use Communication Tools
(click an Occupational Standard to open the Skills list page for that standard)